Before You Start

Redemption only works for customers who already registered for the Visa offer on your dealership's website. If someone walks in without having registered online, they don't qualify for this flow.

Step 1: Log In and Find the Customer

From intice.com, click Login in the upper right and sign in with your dealer credentials. You'll land on a list of every customer who registered for the offer but hasn't been redeemed yet. If you see an urgent request, that's a customer who submitted a request through the separate customer support portal — that's covered in its own lesson, so for a standard in-person visit, just search for your customer by first name, last name, email address, phone number, or their Visa redemption number.

Step 2: Confirm the Address

Select the customer and click Redeem. The system uses an address-capture tool that surfaces a validated USPS address after just a few keystrokes — select the match (including a suite number, if one applies).

Step 3: Add Visit Details

Note the model the customer is interested in, select a purchase timeframe or visit status (for example, "sold"), and add any notes worth keeping on record.

Step 4: Check for Duplicates

Before finalizing, the system checks whether this customer — matched by phone, email, or physical address — has already received a card. The program is one card per household. If there's a match, you can cancel the redemption, mark it as a duplicate, or proceed anyway if you determine the customer still qualifies (for example, a card sent several years ago).

Step 5: Complete the Redemption

Click Proceed to Redemption. Seeing the envelope icon confirms the process is complete — the order is submitted to Visa within 24–48 business hours, printed, and shipped first class mail. Most customers have their card in hand within 7–10 days.