Staff Training · Certification
#DigitalRetailer Academy
Thirteen short lessons on the tools you use every day — the Visa Test Drive Reward Card program, dealer portal how-tos, and sales scripts. Watch each video, read the recap, pass the quiz, and print your certificate.
13 Lessons
Pick a Lesson to Get Started
Lessons build on each other, but you can take them in any order. Your progress is saved in this browser.
Visa Test Drive Reward Card: Program Overview
The full walkthrough — the card, the website experience, redemption, activation, and reporting.
2 StartHow To: Redeem a Customer Visit
Turn a qualifying showroom visit into a Visa reward card in under a minute.
3 StartHow To: Manually Order a VISA Card
Order a replacement or one-off card outside the standard redemption flow.
4 StartHow To: Use the Email Marketing System
Customize and manage the automated emails sent throughout the program.
5 StartHow To: Verify a Requested Visit
Handle urgent redemption requests submitted through the customer support portal.
6 StartHow To: Recharge Your VISA Card Balance
Add funds to your dealership's global funds account so redemptions never stall.
7 StartHow To: Run Trade-Incentive Reports
Pull the reporting that shows how the program is performing.
8 StartHow To: Run an Invoice Report
Review billing and invoice history for your account.
9 StartHow To: Delete an IP Address
Manage the admin console's IP block list for the Visa offer.
10 StartPoint of Contact
How to greet a customer who arrives with a Visa reward certificate.
11 StartOvercoming Objections
Common pushback on the Visa offer, and how to respond.
12 StartWriting Your Auto-Responder Templates
Craft the automated follow-up messages leads receive first.
13 StartMaking the Call
Phone script fundamentals for following up on a new lead.